Shipping Policy

Last Updated: October 27, 2026

At JEWEL OASIS, we aim to process and deliver orders as efficiently as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are subject to payment verification and product availability.

Processing time is separate from transit time. We will provide order and shipping updates when available.

Order processing timeframe: To be confirmed and published once the store's actual processing schedule has been established.

2. Shipping and Delivery

Our current estimated delivery timeframe for eligible U.S. orders is 5–8 business days.

This estimate must be confirmed against the actual shipping service and fulfillment process used for your order. Unless expressly stated otherwise at checkout, it should not be interpreted as a guaranteed delivery date.

Delivery times may vary due to carrier operations, weather, holidays, address issues, or other circumstances outside our control.

3. Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Any free-shipping offer will apply only when explicitly stated on our website or during checkout.

4. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email.

When tracking information is available, it will be provided by email or through the applicable order-status page.

Please allow time for the carrier to update tracking information after a shipping label is created.

5. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at contact@jeweloasisllc.shop.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will review the available tracking information and help determine the appropriate next steps.

If we cannot ship an order within the promised timeframe, we will notify you of the delay and provide the options required by applicable law, including cancellation and a refund where applicable.

7. Damaged or Incorrect Items

If you receive an item that appears damaged or differs from what you ordered, contact us at contact@jeweloasisllc.shop.

Please include your order number and relevant photographs, if available, so we can review the issue.

8. Contact Information

For shipping questions, contact:

JEWEL OASIS
Email: contact@jeweloasisllc.shop

6280 Sawmill Rd
Dublin, OH 43017
United States