Refund & Return Policy

Last Updated: October 27, 2026

At JEWEL OASIS, we want you to have a clear and straightforward experience when requesting a return or refund. Please review this policy before making a purchase.

1. Return Request Period

You may request a return within 30 days of delivery.

To begin the process, email contact@jeweloasisllc.shop within this period and provide your order number and the reason for your request.

The 30-day return period does not limit any consumer rights that cannot lawfully be restricted.

2. Return Eligibility

For a standard return, items should be:

• Unworn and unused.

• In their original condition.

• Free from damage caused after delivery.

• Accompanied by your order number or other proof of purchase.

Please contact us before returning an item. We will review your request and provide return instructions.

These conditions do not remove any rights you may have concerning defective, damaged, misdescribed, or incorrectly supplied products.

3. Return Shipping Costs

JEWEL OASIS covers the cost of authorized return shipping.

Please contact us before sending an item back so that we can provide the applicable return instructions and shipping arrangements.

Do not send returns to our business address unless we specifically confirm that it is the correct return destination.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email contact@jeweloasisllc.shop and include:

• Your order number.

• A description of the problem.

• Photographs of the item and packaging, if available.

We will review your request and explain the available resolution, which may include a replacement or refund, as appropriate.

5. How to Request a Return

To request a return:

1. Email contact@jeweloasisllc.shop within 30 days of delivery.

2. Include your order number and the item you wish to return.

3. Explain why you would like to return the item.

4. Wait for our response and return instructions.

5. Follow the instructions provided to complete the return.

6. Refund Approval and Processing

Once an authorized return is received, we will inspect the returned item where applicable and notify you of the outcome.

If your refund is approved, we will initiate it to your original payment method unless another method is agreed upon where legally permitted.

Our target refund processing timeframe is 5–10 business days after approval.

This timeframe refers to our refund processing and does not guarantee when the funds will appear in your account. Your bank or payment provider may require additional time.

Any applicable refund amount, including the treatment of original shipping charges, will be determined in accordance with the circumstances of the return and applicable law.

7. Exchanges

If you need a different size or item, contact us at contact@jeweloasisllc.shop.

Exchange availability depends on product availability. We will explain the available options when you contact us.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or has been dispatched. If the order has already shipped, please contact us to discuss the applicable return procedure.

Where cancellation, notice, or a refund is required by applicable law, we will follow those requirements.

9. Contact Information

For return or refund questions:

JEWEL OASIS
Email: contact@jeweloasisllc.shop

6280 Sawmill Rd
Dublin, OH 43017
United States